topic Re: HELP! in Get Support

HELP!

Kemosabe3421 — Wed, 27 Mar 2024 06:45:33 GMT

HELP!

Re: HELP!

Chalupa_Batman — Tue, 26 Mar 2024 18:11:16 GMT

OK? We are all customers like you. How about you explain what's happening and we'll do our best to help you. Make sure you put as much information as you can so we may pinpoint the problem you're experiencing.

Re: HELP!

computergeek541 — Tue, 26 Mar 2024 18:11:17 GMT

inappropriate content removed

Re: HELP!

Kemosabe3421 — Tue, 26 Mar 2024 18:11:44 GMT

Cannot log in; cannot change password; Exceeded number of tries on first try

Re: HELP!

Meow — Tue, 26 Mar 2024 18:14:22 GMT

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: HELP!

Chalupa_Batman — Tue, 26 Mar 2024 18:18:44 GMT

Hello @Kemosabe3421

No worries. If you exceed the limit, it just means the system is doing it's job protecting your account. You just need to wait 1 hour and try again. A few things I'd suggest here since you weren't able to get in on your first 3 tries.

Clear your cache, cookies and history on your browser then reboot. Then try again. This time, click on forget password that way this will help you figure things out. Follow those instructions it asks.

As a last resort, you can reach out to a CS Agent via the chatbot at the bottom right corner.