topic Re: Can’t make outgoing calls in Get Support

Can’t make outgoing calls

Suejenkins — Wed, 27 Mar 2024 06:47:40 GMT

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is not activated on the network. But yet can receive calls

Re: Can’t make outgoing calls

Chalupa_Batman — Tue, 26 Mar 2024 17:29:35 GMT

Dumb question @Suejenkins Have you tried to reboot your phone? Sometimes if you go into your network settings you can reset your networks and reboot sometimes fixes the issue. You may lose some saved wifi locations and bluetooth.

Re: Can’t make outgoing calls

softech — Tue, 26 Mar 2024 17:29:38 GMT

@Suejenkins

try reboot the phone once. If still fails, try Reset All Networks on your phone

if issue persists and you have another phone around, test the PM sim there. By putting it on another phone, it can force a sim reprovision and it will resolve the issue

Last, if nothing work, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 17:39:53 GMT

you mean this? I don’t want to lose the stuff on my phone 🤦‍♀️

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 17:41:15 GMT

I’ve tried reboot and I’ve opened a ticket like 3-4 hours ago no response yet. Just so strange I can receive calls but not make a call. I could see if it was all calls.

Re: Can’t make outgoing calls

softech — Tue, 26 Mar 2024 17:43:06 GMT

@Suejenkins

The Reset one, not the "Get Started"

So, Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
https://cdsassets.apple.com/live/7WUAS350/images/ios/ios-16-iphone-13-pro-settings-general-transfer-reset-network-settings-ontap.png

Re: Can’t make outgoing calls

ninna — Tue, 26 Mar 2024 17:43:28 GMT

I am having the exact same issue!

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 17:52:53 GMT

So you just changed plans too? And you can receive calls but not call out?

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 17:53:48 GMT

I’m afraid I’ll lose all my photos and contacts and everything. When I goggle it says a reset will lose it all.

Re: Can’t make outgoing calls

softech — Tue, 26 Mar 2024 17:55:32 GMT

@Suejenkins

Reset networks settings is not resetting the phone. It is needed and a useful quick fix. Yes, you might loss your saved Wifi and Bluetooth connection and you just need to join those Wifi and pair the Bluetooth again

if you are really worry, then don't do that. Try your sim in another phone for a force sim reprovision, or please submit ticket with PM agent

Re: Can’t make outgoing calls

Chalupa_Batman — Tue, 26 Mar 2024 18:09:29 GMT

Hello @Suejenkins

https://support.apple.com/en-ca/111786#:~:text=If%20you're%20using%20iOS,%3E%20Reset%20%3E%20Reset%20Network%20Settings.

This is how to reset your network settings.

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 18:27:38 GMT

Tried it didn’t work

Re: Can’t make outgoing calls

Suejenkins — Tue, 26 Mar 2024 18:28:08 GMT

Let me know if you get yours fixed. I’ve tried resetting the network and rebooting with no luck

Re: Can’t make outgoing calls

Chalupa_Batman — Tue, 26 Mar 2024 18:45:37 GMT

This is odd. You're not the first person on this forum to mentioned the same issues about not being able to make outbound calls AND your number shows up as unknown number. Just wondering, are you using an iPhone? If so, did you recently upgrade to that new update 17.4.1 ?

Re: Can’t make outgoing calls

hTideGnow — Tue, 26 Mar 2024 18:46:49 GMT

HI @Suejenkins @ninna

I think you really need support agent to jump into it and resolve for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t make outgoing calls

ninna — Tue, 26 Mar 2024 20:16:06 GMT

Still not fixed for me and I've tried the network resetting, restarting phone etc., I'm waiting for my ticket to be called...