topic Data not working after plan upgrade in Get Support

Data not working after plan upgrade

KatKitHfx — Tue, 26 Mar 2024 15:25:40 GMT

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quickly.. but some sms has definitely gone through).

I have reviewed other posts on this topic and tried the suggestions such as rebooting and removing the sim and re-placing it. No luck.

My phone is old- a Blackberry Key2 - and I lost MMS functionality last month - but the APN settings are up to date according to the instructions from Public that were released when MMS functionality was lost.

Anyhow I had the brilliant idea to put my SIM into a much more modern Galaxy A51 that nobody is using at our house right now. So I just did that...and it is the exact same issue - No data, SMS is sketchy.

So i'm thinking it's an issue with my account? Should I go ahead and start a request ticket thing? Either way, your guidance is appreciated!

- kat

Re: Data not working after plan upgrade

hTideGnow — Tue, 26 Mar 2024 15:26:49 GMT

HI @KatKitHfx

yes, this happens often 😞

if you already tried reboot, I think you just need PM support agent to refresh your account to make it right

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working after plan upgrade

KatKitHfx — Tue, 26 Mar 2024 15:52:21 GMT

thank you so much! will try that right away. Reassuring to know that it happens sometimes... 🙂

Re: Data not working after plan upgrade

AnjKan — Sat, 03 May 2025 18:15:36 GMT

This has also happened to me. No data after upgrading plan. I upgraded on two identical Pixel 7 phones, with identical settings. One works fine and the other has no data - just shows the "H". Have tried all the possible fixes with settings and no luck.

I submitted a ticket last night to request a "refresh" as you suggested- not sure if they respond over the weekend. But I'm confused as to exactly where I will see the response (other than email) to the submitted ticket. Will the response be on the community page or in my regular PM account page? Thanks!

Re: Data not working after plan upgrade

hTideGnow — Sat, 03 May 2025 18:33:03 GMT

hi @AnjKan PM support will reply to the community inbox here, usually within 2 to 4 hours

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage