topic Re: Number tranfer in Get Support

Number tranfer

Jumperboy1792 — Fri, 29 Mar 2024 15:38:36 GMT

Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund

Re: Number tranfer

softech — Mon, 25 Mar 2024 13:34:51 GMT

no worry, it is easy

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number tranfer

Jumperboy1792 — Tue, 26 Mar 2024 14:26:16 GMT

Dint work out for me i am discuraged

Nothing is working for me like even my account seems bloked or loked its not my email or my password. Its saying (forbiden A1) i am realy sick of this none can doo enything but they can bill my card do i was so happy to join public mobil

Re: Number tranfer

Jumperboy1792 — Tue, 26 Mar 2024 14:27:00 GMT

I have called both numbers they dint doo nothing foor me

Re: Number tranfer

hTideGnow — Tue, 26 Mar 2024 14:28:16 GMT

HI @Jumperboy1792

I think it is time to submit proper ticket. please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number tranfer

softech — Tue, 26 Mar 2024 14:28:26 GMT

@Jumperboy1792

is your service working? do you just not able to login My Account? Let us know what works and what not, there are different paths for further troubleshooting

Re: Number tranfer

Jumperboy1792 — Tue, 26 Mar 2024 14:29:21 GMT

Surviece not working i got te text transfer is called of

Re: Number tranfer

softech — Tue, 26 Mar 2024 14:35:53 GMT

@Jumperboy1792

if you are not connecting at all, this is a sim provisioning issue, are you using esim or physical sim? If esim, do you see the esim on your Sim Manager screen (or Settings> Cellular on iPhone) ?

Re: Number tranfer

Jumperboy1792 — Tue, 26 Mar 2024 14:47:59 GMT

The transfer was canceled and i cant get in the account