topic Re: Payment problem in Get Support

Payment problem

SandraH — Tue, 26 Mar 2024 14:20:44 GMT

It says they are unable to process this payment I should try again later and I have been trying for 2 days

Re: Payment problem

hTideGnow — Tue, 26 Mar 2024 14:24:54 GMT

payment has lot of issues.

your service already suspended? if it is , then get a voucher from Shopper drug mart and load the voucher using *611, that is the quickest way to get it working again

Re: Payment problem

Meow — Tue, 26 Mar 2024 14:24:55 GMT

Open a ticket to update payment info. PM has issue with it and is working to resolve it.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: Payment problem

Dunkman — Tue, 26 Mar 2024 14:27:26 GMT

@SandraH

Do you have an active credit card already registered? Or are you trying to update credit card details?

There have been issues recently with customer unable to update credit card information.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

If you don't have any service right now, the quickest way to activate and pay your account is to purchase a payment voucher either in store (ie. Shoppers, Shell, etc) or online (recharge.com - service fee applies) and load up funds.

If you have card registered and it is not accepting payment, you could try to load up funds by dialing 611 on your phone. Or login with a different web browser, clear cache or incognito mode. Or try a different device to login.

Re: Payment problem

SandraH — Tue, 26 Mar 2024 14:29:20 GMT

When are you going to fix it?

Re: Payment problem

hairbag1 — Tue, 26 Mar 2024 14:47:04 GMT

Re: Payment problem

Meow — Tue, 26 Mar 2024 15:08:07 GMT

@SandraH wrote:
When are you going to fix it?

I am customer like yourself. Here, there is NO PM staff so complaining is waste of time.

Open a ticket, complain to agent.