topic Re: iphone 14 suddenly no network connection for 2 days now in Get Support

iphone 14 suddenly no network connection for 2 days now

oaltalab — Wed, 27 Mar 2024 06:51:15 GMT

I have attempted to restart the phone, enable disable the phone cell connection.
Reset my network configuration and reformatted my phone but nothing is working, have not been able to make or receive calls for 2 days now.

Public mobile support no where to be found.

Re: iphone 14 suddenly no network connection for 2 days now

hTideGnow — Tue, 26 Mar 2024 13:55:03 GMT

HI @oaltalab

make sure iOS is updated, then update the Carrier Profile

also, click Reset Network Settings on your phone.

Re: iphone 14 suddenly no network connection for 2 days now

oaltalab — Tue, 26 Mar 2024 14:06:56 GMT

IOS is up to date
I have already reset my network settings as per my original post...

Re: iphone 14 suddenly no network connection for 2 days now

Dunkman — Tue, 26 Mar 2024 14:17:52 GMT

@oaltalab

Is your account status active? Does anything work? data? texting?

Do you have a physical Sim card? If you do, maybe try the SIM card in another working phone. That would help determine whether hardware setup issue versus PM service problem.

Re: iphone 14 suddenly no network connection for 2 days now

oaltalab — Tue, 26 Mar 2024 15:00:50 GMT

🙄

Re: iphone 14 suddenly no network connection for 2 days now

BKNS27 — Tue, 26 Mar 2024 20:28:59 GMT

@oaltalab

I have the iPhone 14 Pro Max with no issues.

There could be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map

If that is not the issue. There could be a provisional issue with your SIM.

Just click on the Chat button and type in Submit a Ticket so an agent will reset your SIM.