topic Re: eSIM Card in Get Support

eSIM Card

TAWATI — Tue, 26 Mar 2024 13:26:32 GMT

How can I get QR code sent to my email?

Re: eSIM Card

fixin — Tue, 26 Mar 2024 13:55:54 GMT

@TAWATI - Did you just activate your PM service?

The QR code for activating eSIM should be in your inbox

The email should look like this (X = personal information like QR codes, account numbers, names, phone numbers, and refer-a-friend code)

Re: eSIM Card

TAWATI — Tue, 26 Mar 2024 14:06:01 GMT

I have not received any QR code yet

Re: eSIM Card

TAWATI — Tue, 26 Mar 2024 14:20:01 GMT

I can not manage to purchase the eSIM yet

Re: eSIM Card

Dunkman — Tue, 26 Mar 2024 14:22:10 GMT

@TAWATI

If you are a new customer and don't have eSIM installed and also did not get QR code via email, then you will need to contact customer service agent for further help. Either submit a ticket via the chat bot or via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: eSIM Card

softech — Tue, 26 Mar 2024 14:25:59 GMT

@TAWATI were you using the PM app to subscribe to get to Step 6 the final step?

If you did, there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

And if the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM support using Chatbot:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: eSIM Card

Judebabe — Tue, 26 Mar 2024 22:25:06 GMT

Re: eSIM Card

hTideGnow — Tue, 26 Mar 2024 22:26:11 GMT

HI @Judebabe

which page on My Account you see the esim?

Re: eSIM Card

fixin — Tue, 26 Mar 2024 22:33:17 GMT

@Judebabe - I just checked the purchase eSIM and SIM card number assigned to my second account... could not find it.

Also, my second account is on an eSIM. Only shows up within the activation email.

Better to just contact CS_Agent @TAWATI:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: eSIM Card

Judebabe — Tue, 26 Mar 2024 23:07:21 GMT

it was just in my account area, I was trying to install on a iphone 11 and needed QR code to finish. QR code did not show on my phone, just pc.