topic Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years in Get Support

No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

balaca — Wed, 20 Mar 2024 04:24:39 GMT

Current Subscription Cycle: Feb 18, 2024 - Mar 19, 2024

Card is still active in the account, and there is no amount charged to the card so far.

Phone still shows 2-3 bars of network coverage. But no calls or texts are going through. Same for Internet (Android notification says 'You may be out of data from Public Mobile').

No live support option when as a customer I need it the most. Have submitted a ticket and now have to wait!

Sad to see Telus ruining the good product for its loyal customers so that the company can enrich the shareholders and management.

EDIT: Manually topped up for the difference amount (after the rewards discount), and now the service is back. Atleast an alert message (or email) that the service is getting suspended due to payment issue, would make a big difference.

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

hTideGnow — Tue, 19 Mar 2024 14:35:18 GMT

HI @balaca

you tried reboot the phone? see if it helps. Or try Reset All networks on your phone

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Yummy — Tue, 19 Mar 2024 14:36:44 GMT

Did you check your account? Do you still have change plan request in a queue?

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

hairbag1 — Tue, 19 Mar 2024 14:38:17 GMT

@balaca

double check on the status of your payment card...just to make sure it's still valid and in good standing.

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

on2wheels — Wed, 20 Mar 2024 16:33:54 GMT

Credit cards have had issues since January, despite the Announcements section saying they're fixed. When this happened to me I had to input my old BMO Mastercard to get my both my cell phones working again. No warning they were going to be suspended. Only suggestion that seems to work is using a different payment method, no amount of browser refreshing or private browser mode was going to fix it.

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

AbelD25 — Tue, 26 Mar 2024 05:06:39 GMT

I have the same issue

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

softech — Tue, 26 Mar 2024 06:58:18 GMT

@AbelD25 you have no service?? when is the renewal date?? 26th?? or before 26th??

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Greenprophet — Sat, 26 Jul 2025 16:28:35 GMT

I had to change credit cards (because one was declined (for no apparent reason)) and it seemed to have solved the problem after a hair-raising 2 hours.