topic Re: RCS chat doesn’t work in Get Support

RCS chat doesn’t work

Zal_ — Sun, 03 Mar 2024 16:16:40 GMT

I just switched to Public Mobile on my Pixel 7 Pro and RCS chat isn’t working anymore. When I turn on RCS chat in Messages it states “Setting up…” in the status field and the next line reads “Trying to verify your phone number…”. It has been like this for over 12 hours now.

Help would be appreciated to get RCS chat working.

Re: RCS chat doesn’t work

hTideGnow — Sun, 03 Mar 2024 16:18:59 GMT

HI @Zal_

first can you receive inbound calls and text? Please reboot phone once more and check inbound calls

When you see the “Setting up” status remains , It means Google Messages can't verify your phone number. RCS chats. Tap RETRY and confirm your phone number when requested.

Re: RCS chat doesn’t work

Zal_ — Sun, 03 Mar 2024 16:41:24 GMT

Yes I can send / receive calls and texts.

I just got RCS chat to work after deleting the data and cache in the Messages app. Now Messages knows my number and is connected for RCS chat.

Thanks.

Re: RCS chat doesn’t work

CMCG — Sun, 03 Mar 2024 21:15:17 GMT

I had this problem too where RCS suddenly quit working. I tried the do the google way to solve the issue as was suggested above but the options given in the directions weren't even showing up. Retry wasn't an option but ultimately, rebooting my phone worked.

Re: RCS chat doesn’t work

TheLastMirana — Tue, 12 Mar 2024 21:02:58 GMT

This worked! Thank you so much

Re: RCS chat doesn’t work

k0d4 — Tue, 26 Mar 2024 00:15:43 GMT

I turned off the eSIM, cleared the data for Messages, rebooted, enabled the eSIM, rebooted again and now it's using the correct number.

Re: RCS chat doesn’t work

Brock0Lee — Fri, 26 Apr 2024 13:07:44 GMT

I had the same issue after porting my number over to PM. The solution for me was going to

https://myaccount.google.com/phone and there you'll see your number and a toggle to verify your number. Re verify there and it should work. Remove any other devices in that list that you're no longer using also.

Re: RCS chat doesn’t work

TheGreatGambit — Wed, 08 May 2024 21:01:15 GMT

Thanks for this. Was running into the exact same issue as OP on my Pixel 7 Pro after switching. Just cleared app data and it worked immediately.

Re: RCS chat doesn’t work

Clarence3 — Mon, 30 Sep 2024 21:54:07 GMT

This did not work for me.

Re: RCS chat doesn’t work

Clarence3 — Mon, 30 Sep 2024 22:01:01 GMT

This worked after changing number in google failed. Thank you!

Re: RCS chat doesn’t work

Bdem88 — Tue, 11 Mar 2025 16:18:02 GMT

Did this delete any messages

Re: RCS chat doesn’t work

Bdem88 — Tue, 11 Mar 2025 16:18:50 GMT

Did this delete any older messages?

Re: RCS chat doesn’t work

Clarence3 — Tue, 11 Mar 2025 19:55:58 GMT

I switched to Public Mobile last September and moved my landline number to mobile at the same time. I still have text messages going back many years.

Re: RCS chat doesn’t work

Zal_ — Tue, 11 Mar 2025 22:29:41 GMT

No, it didn’t delete any of my messages

Re: RCS chat doesn’t work

Clarence3 — Wed, 25 Jun 2025 15:26:26 GMT

I had this problem at first with Public mobile. I turned off the Public Mobile esim, rebooted my pixel, deleted App/messages cache and memory, rebooted pixel, turned on Public Mobile esim, rebooted, and RCS worked after that.

It took a lot of web searching to find this solution.