topic Re: Add new line in Get Support

Add new line

Lorenzo73 — Tue, 26 Mar 2024 00:02:18 GMT

Credit card info wont complete even though it's registered on another account

Re: Add new line

Chalupa_Batman — Tue, 26 Mar 2024 00:06:46 GMT

Sometimes the website can be a little finiky. Try going to your browser settings and clear the cache cookies and history then restart the browser. BUT... please wait one hour from the last time you tried as you may be timed out.

Re: Add new line

Sansan — Tue, 26 Mar 2024 00:07:23 GMT

Lots of errors updating credit card information. Have to use another card. Or try a different device. Use Safari, or Chrome. Use the app. Refresh website and try again another day.

Just to confirm you are activating a new phone number? You created a new email and registering?

Or you already have separate account that the credit card into needs to be updated on?

Re: Add new line

fixin — Tue, 26 Mar 2024 00:51:57 GMT

@Lorenzo73 - It should work with both. I have two lines active with the same credit card #, just different emails.

Actually just different Gmail accounts not the yourregularemail+something@gmail.com but just different addresses.

If you have a work one that also may work, but recommend more personal than work emails.

Also, if it doesn't decide to work on Chrome or another web browser, even Incognito mode may work, or just try the app if you are using the website to activate.

But if it doesn't seem to want to work - contact CS_Agent:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Hopefully it works out for you!

But do you have the province correctly selected in the activation menu? There is different plans specific to different provinces & territories. EX: You live in Alberta but you accidentally selected British Columbia as the option, the payment may not go through because the Credit Card assigned to your account is Alberta.

Also, it doesn't work like other carriers do (Like Telus, Koodo, Bell, Virgin, Rogers, Fido) you will need one email for your first account and a different email address for your second line. Also no sharing or family plans but hotspot works with no deprioritization on PM's end other than your plan's max speed rating.

Re: Add new line

BKNS27 — Tue, 26 Mar 2024 00:45:24 GMT

@Lorenzo73

You can’t register 2 lines on the same email account.

1 account/1 email so you need a new email address for the second line and you can use the same CC as on the first line.