topic Claim $5 for eSIM in Get Support

Claim $5 for eSIM

Kate99 — Mon, 25 Mar 2024 21:52:03 GMT

As detailed on claim by ###-###-#### I wish to make a similar claim as I had to by a new eSIM as the first failed

###-###-####

Update by Softech: phone numbers removed

Re: Claim $5 for eSIM

softech — Mon, 25 Mar 2024 21:51:07 GMT

@Kate99

you have to discuss with PM support

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Claim $5 for eSIM

fixin — Mon, 25 Mar 2024 21:52:01 GMT

@Kate99 - Please contact CS_Agent to get this resolved:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages