topic Payment in Get Support

Payment

AngA — Mon, 25 Mar 2024 21:47:10 GMT

Hello

I had a 3-month canada US subscription that expired on March 25th. I tried to renew it the same day and every day since then and I haven't been able to. It keeps saying payments error. I've checked with my credit card company & th

ere's nothing wrong with my credit card. It's working fine, however my phone is still not activated and I'm not sure what else to try at this point. Is there a phone number to have someone call me like a call back to try and troubleshoot or see what's going on with why my credit card won't be accepted? Frustrated beyond....

Thanks

Re: Payment

softech — Mon, 25 Mar 2024 21:53:51 GMT

@AngA

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Payment

fixin — Mon, 25 Mar 2024 21:54:57 GMT

@AngA - Please contact CS_Agent since there is a payment issue right now:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

If you want to, you can buy a payment voucher that you can load up in My Account or *611 / 1-855-4PUBLIC

You can find them here at physical locations: https://www.publicmobile.ca/en/on/payment-voucher

Or buy one from recharge

The physical Payment Vouchers may look similar to this: