topic Re: Change visa number in Get Support

Change visa number

Buckmaster — Mon, 25 Mar 2024 21:39:35 GMT

Re: Change visa number

Boki — Mon, 25 Mar 2024 21:42:24 GMT

What is your question????

Go to my account and update credit number. If it does not work open a ticket. Simple as that.

Re: Change visa number

fixin — Mon, 25 Mar 2024 22:19:31 GMT

@Buckmaster - Go to myaccount.publicmobile.ca > Payments > Manage Subscription > Manage Payment Method.

On app go to Payment > Update Card Information.

If it is erroring out for you contact CS_Agent, wait 24 hours, or buy Public Mobile Payment Vouchers.

Here is how to contact CS_Agent:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Here is where to buy Public Mobile Payment Vouchers (Also on Recharge) https://www.publicmobile.ca/en/on/payment-voucher

Use myaccount.publicmobile.ca > Payments > Redeem Payment Voucher / Add funds with Voucher and enter in the details. Or use *611 or 1-855-4PUBLIC but don't forget your PIN number.

They may look like this:

Re: Change visa number

hairbag1 — Mon, 25 Mar 2024 22:14:51 GMT

@Buckmaster

use a laptop and log in to your account / Payments/ Manage Payment....

Re: Change visa number

Sansan — Mon, 25 Mar 2024 22:37:16 GMT

Unfortunately, there is a problem with the system which Public Mobile is aware of and I've not yet corrected.

Do not open a ticket with them as they cannot help with updating credit card information for security purposes (unless you want to complain)

They will tell you same basic workarounds that we are telling you to do.

Just got to keep trying 🤞.

Re: Change visa number

Buckmaster — Sat, 30 Mar 2024 12:28:03 GMT

I still have not been able to change my visa number. Perhaps time to look for different provider