topic Re: Didnt get my eSIM after switching plan in Get Support

Didnt get my eSIM after switching plan

Endocraze99 — Mon, 25 Mar 2024 02:37:48 GMT

Hello,

Back in December 2023 i switched to another plan which specified that i would get a free eSIM but up until now i have not. How do i get it?

Thanks

Re: Didnt get my eSIM after switching plan

HALIMACS — Sun, 24 Mar 2024 11:30:48 GMT

@Endocraze99

When switching plans (with the same mobile provider) there is no SIM replacement needed.

The deal of a free E-Sim is for customers newly activating here.

Re: Didnt get my eSIM after switching plan

carlsambi — Sun, 24 Mar 2024 12:09:03 GMT

Your current eSIM should update to the new plan automatically

Re: Didnt get my eSIM after switching plan

Phil_Adelphus — Sun, 24 Mar 2024 13:49:53 GMT

@Endocraze99 If the problem is that you had a physical sim and wanted to change to esim then you need to log in to the Public Mobile app and buy an esim for $5. As already explained, the free one was for new activations, it would be assumed that an existing customer must already have a sim of some kind to be using the service.

Re: Didnt get my eSIM after switching plan

Endocraze99 — Mon, 25 Mar 2024 20:40:12 GMT

But it didnt specify that existing users will not get eSIM. Makes no sense for me to pay 5$ for it if it was promised. I jist wanted to ditch the physical card, thats all. Oh well i can live with that. Thanks for the reply.

Re: Didnt get my eSIM after switching plan

Endocraze99 — Mon, 25 Mar 2024 20:41:17 GMT

Thats the thing. I had physical SIM. I was expecting to get an eSIM regardless of me being the existing customer.

Re: Didnt get my eSIM after switching plan

Endocraze99 — Mon, 25 Mar 2024 20:42:51 GMT

The fact that existing customers dont get an eSIM when that clause is not specified becomes false advertisement. But i am over this now. Thank you.