topic Re: US DATA not working in Get Support

US DATA not working

Mantaray — Mon, 25 Mar 2024 20:04:48 GMT

My subscription has 50G within Canada and US data, but while I drove to the states last week, there was no data at all! I got a text message asked me to buy US roaming add on. Is this plan not what I supposed to cover US data usage?

Re: US DATA not working

colleeno — Mon, 25 Mar 2024 20:11:25 GMT

Did you turn on Roaming on your phone? It has been suggested that you also change your phone from 5G to 4G/LTE and if you’re not connecting automatically to T-Mobile or AT&T, you have to do so manually. (You will still receive the automatic text message about the US roaming add-on even if you have a US plan.)

Re: US DATA not working

softech — Mon, 25 Mar 2024 20:15:02 GMT

@Mantaray

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US DATA not working

Sansan — Mon, 25 Mar 2024 20:15:26 GMT

@Mantaray

With the Canada-US plan, data is provided and you do not need to purchase additional. That is a standard message. They say to put your phone to 4G/LTE and connect to T-Mobile or AT&T. Remove automatic connections to 5G. Turn on data roaming.

I guess this is for next time since it sounds like you are back. Might have to reboot.