topic Re: Subscription not activated issue in Get Support

Subscription not activated issue

krystsina — Mon, 25 Mar 2024 19:29:43 GMT

Hi, I'm trying to switch to Public Mobile and carry over my old number from Koodo, and I got the sim card in the mail. When I tried to activate it, I got some sort of an issue. And now when I log in into my account in the mobile app to try to complete the activation, I only get a screen saying "Subscription not activated". That page only has buttons to Log out and Get support which takes me to the bot.
How can I complete the activation of the Public Mobile sim card and make sure I keep my number?

Re: Subscription not activated issue

computergeek541 — Mon, 25 Mar 2024 19:53:43 GMT

@krystsina wrote:
Hi, I'm trying to switch to Public Mobile and carry over my old number from Koodo, and I got the sim card in the mail. When I tried to activate it, I got some sort of an issue. And now when I log in into my accounthttps://widget.telus.tiia.ai/publicmobile/publicmobile.html in the mobile app to try to complete the activation, I only get a screen saying "Subscription not activated". That page only has buttons to Log out and Get support which takes me to the bot.
How can I complete the activation of the Public Mobile sim card and make sure I keep my number?

You will need to open a ticket using that chatbot to ask a Public Mobile customer support agent for assistance.

Re: Subscription not activated issue

computergeek541 — Mon, 25 Mar 2024 22:36:07 GMT

Re: Subscription not activated issue

biller0071 — Wed, 27 Mar 2024 17:20:41 GMT

Done that 5 times since Friday zero response