topic Re: Recently transferred to Public Mobile in Get Support

Recently transferred to Public Mobile

Chicke06 — Mon, 25 Mar 2024 17:54:03 GMT

I recently joined Public Mobile. My service has been spotty at best and for the last three days there is no service it's on SOS Sim card is not working. I'm using eSIM by the way please let me know what I can do.

Re: Recently transferred to Public Mobile

hairbag1 — Mon, 25 Mar 2024 17:56:21 GMT

@Chicke06

did you successfully port your number to your new PM account ?

Re: Recently transferred to Public Mobile

Chicke06 — Mon, 25 Mar 2024 18:08:22 GMT

Yes, I followed all the prompts.

it says that I don't have a phone number. My data works somehow, but my Sim card is not saying that I have a phone number. Can you please help me make a ticket and when I'm trying to make a ticket it it's not working.

Re: Recently transferred to Public Mobile

hTideGnow — Mon, 25 Mar 2024 18:10:32 GMT

HI @Chicke06

you use the PM app and activate there?

you submitted the port request after payment? you got the text from your old provider and you replied yet?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Recently transferred to Public Mobile

Chicke06 — Mon, 25 Mar 2024 18:21:37 GMT

I actually purchased another EM and did the reactivation and now it's working so I guess they should refund me the five dollars that's about it but thank you everyone.

Re: Recently transferred to Public Mobile

hTideGnow — Mon, 25 Mar 2024 18:24:00 GMT

HI @Chicke06

so, you only have one account, you didn't created two accounts, right?

Check with support agent and see what they can do. They might be able to reimburse

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Recently transferred to Public Mobile

Chicke06 — Mon, 25 Mar 2024 18:26:58 GMT

I had no bars so basically my eSim activation failed.

Re: Recently transferred to Public Mobile

Chicke06 — Mon, 25 Mar 2024 18:28:56 GMT

I had to purchase another eSIM. So they'd have to reimburse me credits to my account.