topic Re: Activation issue in Get Support

Re: Activation issue

yaalav — Sat, 16 Mar 2024 16:46:30 GMT

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

Re: Activation issue

Dunkman — Sat, 16 Mar 2024 16:47:30 GMT

@yaalav

The website maintenance did not affect your activation issue since it is for tomorrow.

Were you able to resolve your issue?

If not, please let us know what is specifically happening in your case.

Re: Activation issue

hTideGnow — Sat, 16 Mar 2024 17:05:53 GMT

hi @yaalav what error you got ??

were you using the app? you got to payment step yet??

Re: Activation issue

lawkwok101 — Sat, 16 Mar 2024 20:54:54 GMT

I am also unable to activate my eSim as of March 16, 2024 1:54 PM PST.

The app said "Subscription not activated" and to contact customer support.

Re: Activation issue

yaalav — Mon, 25 Mar 2024 18:11:23 GMT

I resolved the problem by setting DuckDuckGo as default browser on my Note8 because I noticed Google Chrome was crashing frequently. Later I discovered the root of the problem, it was my A&W APP causing Google Chrome issues. Deleted the A&W APP and Google Chrome is working again.

Re: Activation issue

hTideGnow — Mon, 25 Mar 2024 18:13:39 GMT

hi @yaalav

So, the A&W app caused your activation problem?

and you used PM app to activation, right?

Re: Activation issue

yaalav — Mon, 25 Mar 2024 18:16:27 GMT

I used the app, yes. but the app still uses a default browser in the background.

the A&W app was the root of the problem, yes.