topic Re: My bonus data is missing in Get Support

My bonus data is missing

Bell14 — Mon, 25 Mar 2024 17:24:28 GMT

I found my bonus data added on March 13 to my account is now missing. It should not expire until 150 days later and I didn’t cosume it at all. I tried to submit a ticket but the page is not loading. Can any agent please look into this for me.

Re: My bonus data is missing

Bell14 — Mon, 25 Mar 2024 17:26:59 GMT

Will I be able to get the bonus back if I upgrade my plan again?

Re: My bonus data is missing

hTideGnow — Mon, 25 Mar 2024 17:28:42 GMT

HI @Bell14

i think possible, CS agent usually are ok with that. Check with them

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My bonus data is missing

hairbag1 — Mon, 25 Mar 2024 17:32:35 GMT

@Bell14

did you change plans ?

Clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: My bonus data is missing

Bell14 — Mon, 25 Mar 2024 18:02:58 GMT

Thanks for the tips here!