topic Re: suspended service in Get Support

suspended service

rose27 — Mon, 25 Mar 2024 13:20:27 GMT

service was suspended due to lost cc .Account was updated today with new cc info, how long before service is reinstated?

Re: suspended service

softech — Mon, 25 Mar 2024 13:25:59 GMT

@rose27

After the credit card is updated, you have to login to My Account and manually make a payment to resume service. Login My Account, click Pay now and Resume services and follow the prompts to make the payment

Re: suspended service

rose27 — Mon, 25 Mar 2024 14:15:14 GMT

made payment but no prompts to pay and resume. thanks for your patience. await reply

Re: suspended service

BKNS27 — Mon, 25 Mar 2024 14:16:09 GMT

@rose27

Reboot your phone by powering off then back on after you make a manual payment on your computer or PM app.