topic Changing payment card in Get Support

Changing payment card

Swede4754 — Mon, 25 Mar 2024 14:00:22 GMT

I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?

Thanks!

Re: Changing payment card

BKNS27 — Mon, 25 Mar 2024 14:07:38 GMT

@Swede4754

Try clearing the cache and go incognito on your browser then try or try on the PM app.

If that didn’t work then click on the Chat button and type in Submit a Ticket for an agent to help.

Re: Changing payment card

Yummy — Mon, 25 Mar 2024 14:16:25 GMT

There is a stubborn issue with updating credit card at PM.

Create a ticket so agent can help you out.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: Changing payment card

Swede4754 — Mon, 25 Mar 2024 14:25:37 GMT

Hi Mayor

I will try that and get back to you. I think it is a postal code issue that is stopping me.

Re: Changing payment card

computergeek541 — Mon, 25 Mar 2024 14:31:16 GMT