topic Re: Promotional data gone after changing subscription in Get Support

Promotional data gone after changing subscription

Chauakas — Mon, 25 Mar 2024 12:26:22 GMT

I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.

Any help

Thanks

Re: Promotional data gone after changing subscription

Phil_Adelphus — Mon, 25 Mar 2024 12:37:57 GMT

@Chauakas Changing subscription to a lower value cancels the data bonus. From the FAQ

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Promotional data gone after changing subscription

fixin — Mon, 25 Mar 2024 12:46:38 GMT

@Chauakas - Once you change plans that aren't the same price you will lose all of the Loyalty Data, which is 240GB for $29< plans, which most users buy.

50GB for the $24 & $25 plans.

5GB for the $15 Plan.

Re: Promotional data gone after changing subscription

Chauakas — Mon, 25 Mar 2024 12:40:36 GMT

How in the world someone can use the promotional data when they are on unlimited data plan.

Re: Promotional data gone after changing subscription

Phil_Adelphus — Mon, 25 Mar 2024 12:42:08 GMT

@Chauakas I think the idea is that you can over-run your monthly data bucket and then the bonus kicks in to keep the same speed instead of being throttled to 512Kbps. So only really useful for those that use a ton of data.

Re: Promotional data gone after changing subscription

Phil_Adelphus — Mon, 25 Mar 2024 12:43:51 GMT

@fixin It's only 240GB for those on the more expensive plans, lower value plans get less.

Re: Promotional data gone after changing subscription

Chauakas — Mon, 25 Mar 2024 12:44:37 GMT

Forget about FAQ team announced about this on the platform and it doesn’t say you can’t change your plan and why they even bother to add the data for customers when they are on unlimited data plan.

Re: Promotional data gone after changing subscription

Phil_Adelphus — Mon, 25 Mar 2024 12:52:59 GMT

@Chauakas The announcement referred to the FAQ where this is stated, and gave a link to it, see at the bottom of the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Yes many people are upset about both the change to points, and the loss of bonus data for changing to a lower plan, there are many posts about this in the community and I can understand people being upset. When I first joined I had read elsewhere that there was a $2 auto-pay discount but I was too late when I joined so was on points from the get go so don't get that. For me the points are still good, but not as good as the rewards would have been.

Re: Promotional data gone after changing subscription

paigedoskas420 — Mon, 25 Mar 2024 14:29:50 GMT

Many other users are experiencing this issue. It could be that the new plan is incompatible with the data add on you received.

Re: Promotional data gone after changing subscription

Geela — Thu, 06 Feb 2025 00:42:56 GMT

how do you know if plan is incompatible. customer service chat said it may not transfer but couldt confirm. rather useless

Re: Promotional data gone after changing subscription

Phil_Adelphus — Thu, 06 Feb 2025 00:51:27 GMT

@Geela In the original context incompatible referred to bonus data add-ons, that we used to get at Christmas for example, but which were placed on hold if one switched to a plan with unlimited data. On switching back to a "compatible" plan the bonus data would become available for use again. I'm not sure if that's the same thing you asked customer service about though?

Re: Promotional data gone after changing subscription

Geela — Thu, 06 Feb 2025 03:06:56 GMT

I have a 1 GB data plan, 2 GB bonus data I can draw from if I go over my 1GB and 1000 minutes US long distance as bonus for initially switching to public as well as christmas bonuses. I am thinking of changing to a 6GB plan. Customer service said some of the bonuses might not transfer but they would no commit to an answer. But told me once I transferred there was no going back. Surely someone at customer service would know. I find it deceptive that they would give you a gift and then take it away. But not even sure they would???

Re: Promotional data gone after changing subscription

Phil_Adelphus — Thu, 06 Feb 2025 04:01:15 GMT

@Geela I changed my plan a couple of times and didn't lose any of the gift bonuses. The only thing that happened was the data bonuses became "incompatible" because I went with an unlimited data plan. Those bonuses are still on the account though in case I switch to a plan with limited data. If you'd like more reassurance I'd suggest starting a new thread of your own so that it is seen by more people than this old one from nearly a year ago.

Re: Promotional data gone after changing subscription

Geela — Thu, 06 Feb 2025 04:19:45 GMT

thanks for the info. Find it frustrating that customer service has been gaslighting me. they should have definite answers but wont commit