topic Re: CS_Agent in Get Support

CS_Agent

Xuan22 — Mon, 25 Mar 2024 02:42:41 GMT

I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).

We need to replace his payment method (CIBC credit car) with a new card.

How do we do that? Thanks very much, xxxxxxxxxxxxx (Daniel's father)

xxx-xxx-xxxxx

Re: CS_Agent

Neil11 — Mon, 25 Mar 2024 02:36:00 GMT

PM is having issues with this.

You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

computergeek541 — Mon, 25 Mar 2024 02:41:24 GMT

@Neil11 wrote:
PM is having issues with this.
You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and replied quickly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please remember that all tickets should be opened by either use the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or using the support section of the Public Mobile app. Private messaging should not be used as the initital contact method.

Re: CS_Agent

fixin — Mon, 25 Mar 2024 02:45:22 GMT

@Xuan22 - Please remove your phone number and email as you may be getting spam emails or texts / calls.

There have been issues with updating payment and home location in My Account, so best to wait 24 hours or buy a payment voucher: https://www.publicmobile.ca/en/on/payment-voucher

You can buy one from recharge as well

Load it up using *611 or 1-855-4PUBLIC or in My Account within the Payments tab. For calling *611 or 1-855-4PUBLIC you will need your 4 digit PIN number. For My account remember your Password and if you cannot access because of 2FA sent to the phone number use email backup option as well.

They look like this:

If you need to update payment info ASAP, contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages