topic Re: Emergency calls only/Service not provisioned in Get Support

Emergency calls only/Service not provisioned

tod — Tue, 04 Jan 2022 20:46:33 GMT

I'm having an issue with my sim activation. Even though my account is showing as active under My Account online I get Emergency calls only/Service not provisioned on my phone. Can a CSR (@Mary_M @Shazia_K @Saray_O) assist? Thanks!

Re: Emergency calls only/Service not provisioned

Shazia_K — Fri, 28 Oct 2016 15:49:11 GMT

Hello @tod,

I'm sorry to hear about this,

Can you please send me a private message with your Public Mobile SIM card # ?

Thanks,

Shazia

Re: Emergency calls only/Service not provisioned

stonechucker — Fri, 28 Oct 2016 15:49:16 GMT

What phone are you using? Is it compatible with the network?

Re: Emergency calls only/Service not provisioned

tod — Fri, 28 Oct 2016 15:55:55 GMT

@Shazia_K PM sent.

Re: Emergency calls only/Service not provisioned

JaK — Fri, 28 Oct 2016 16:00:31 GMT

Hey @stonechucker;

I think it would need to be at least somewhat compatible for @tod to even get Emergency Service. Sounds more like the phone is locked to another carrier.

@stonechucker wrote:
What phone are you using? Is it compatible with the network?

Re: Emergency calls only/Service not provisioned

tod — Fri, 28 Oct 2016 16:03:53 GMT

I have the sim in a factory unlocked BB Z30 right now, shouldn't be an issue since I've used it on Koodo/Telus previously.

@JaK wrote:
Hey @stonechucker;

I think it would need to be at least somewhat compatible for @tod to even get Emergency Service. Sounds more like the phone is locked to another carrier.
@stonechucker wrote:
What phone are you using? Is it compatible with the network?

Re: Emergency calls only/Service not provisioned

JaK — Fri, 28 Oct 2016 16:16:03 GMT

Ok, thanks for the update @tod, takes that off the table. Anyway, you are in good hands with @Shazia_K, sure she will get you going.

Re: Emergency calls only/Service not provisioned

gachi — Fri, 28 Oct 2016 16:21:45 GMT

Hi @tod,

Have you tried going into the setting where you select the cellular network and search for networks? I had to do that after I activated this morning.

Re: Emergency calls only/Service not provisioned

Shazia_K — Fri, 28 Oct 2016 16:33:42 GMT

Hello @tod,

Thank you for sending me the requested info,

There is an issue with your account in the back end, which should be fixed shortly.

Please restart your phone is about an hour from now.

Let me know how it goes.

Thanks,

Shazia

Re: Emergency calls only/Service not provisioned

stonechucker — Fri, 28 Oct 2016 16:41:13 GMT

@JaK My thought was maybe not connecting to TELUS network, but another operator's tower.

Re: Emergency calls only/Service not provisioned

tod — Fri, 28 Oct 2016 17:52:09 GMT

@Shazia_K It looks like I'm having a very rough start with PM.. I tried restarting and also tried with another device but I still don't get service.

P.S. Should I maybe try leaving the sim out for a while?

Re: Emergency calls only/Service not provisioned

Shazia_K — Fri, 28 Oct 2016 17:53:35 GMT

@tod,

I'm really sorry for this unfortunate situation,

The ticket I submitted with our tech team is still in progress, please allow a short time.

Thanks,

Shazia

Re: Emergency calls only/Service not provisioned

tod — Fri, 28 Oct 2016 19:23:22 GMT

@Shazia_K It's still the same after a few hours, if I attempt to call my PM number I get 6ut2 or 6ut3

Re: Emergency calls only/Service not provisioned

Mary_M — Fri, 28 Oct 2016 19:31:32 GMT

Hello @tod

Please refer to my private message earlier ; the ticket will take a few hours as our team is working on it.

Thanks!

Mary

Re: Emergency calls only/Service not provisioned

tod — Fri, 28 Oct 2016 19:41:16 GMT

@Mary_M Thanks, I didn't check my inbox as I assumed I'd get a notification.

Re: Emergency calls only/Service not provisioned

Khemel8906 — Sun, 25 Aug 2019 03:30:50 GMT

I am also having the same issue with my alcatel phone

Re: Emergency calls only/Service not provisioned

GinYVR — Sun, 25 Aug 2019 03:40:29 GMT

@Khemel8906Sounds like you will need to contact the moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Were you able to login to your selfserve account at selfserve.publicmobile.ca? Did you activated it in store?

Re: Emergency calls only/Service not provisioned

Khemel8906 — Sun, 25 Aug 2019 03:45:49 GMT

Activated it online and account in good standing.

Re: Emergency calls only/Service not provisioned

Anonymous — Sun, 25 Aug 2019 03:48:13 GMT

@Khemel8906 wrote:
Activated it online and account in good standing.

What make/model/submodel is the phone?

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Emergency calls only/Service not provisioned

Khemel8906 — Sun, 25 Aug 2019 03:58:11 GMT

Alcatel 50044G and tried all the options and still not working