topic Re: Can't Log in in Get Support

Can't Log in

Checka223 — Sun, 24 Mar 2024 15:49:45 GMT

I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile?

Re: Can't Log in

hTideGnow — Sun, 24 Mar 2024 15:51:01 GMT

hi @Checka223 check with support agent, they can either update the email address or fix the old one

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Log in

fixin — Sun, 24 Mar 2024 15:52:38 GMT

@Checka223 - Is your community account linked to your PM account via EverSafe? If it is, it should automatically change with My Account as well.

If it is different emails still you can contact CS_Agent to get it fixed:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages