topic Re: New Plan in Get Support

New Plan

63 — Sun, 24 Mar 2024 04:37:30 GMT

I received an offer by text message for a $34/month plan for 50GB for Canada-US. I have tried to download this plan several times without success. I was wondering if someone could please help me accept this plan or tell me what i am doing wrong.

Re: New Plan

computergeek541 — Sun, 24 Mar 2024 04:43:00 GMT

@63 wrote:
I received an offer by text message for a $34/month plan for 50GB for Canada-US. I have tried to download this plan several times without success. I was wondering if someone could please help me accept this plan or tell me what i am doing wrong.

Did you reply to the text message about this offer? After replying to that text message from Public Mobile, your new plan will be applied as of the time of next renewal.

Re: New Plan

fixin — Sun, 24 Mar 2024 13:48:31 GMT

@63 - When did you receive the Text? Because just saying that the promo ended on March 4th. You can try getting the $39 60GB Canada - US plan. Unfortunately there isn't the $40 75GB Canada - US plan anymore.

If you JUST received the Text this week and are trying to redeem it you should reply yes to receive it. It will be locked in for next month. If not, contact CS_Agent for assistance:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: New Plan

carlsambi — Sun, 24 Mar 2024 12:10:42 GMT

I believe this offer ended on March 4, 2024