topic Re: Payment in Get Support

Payment

Darlene26 — Sun, 24 Mar 2024 00:50:20 GMT

Hi my credit card company contacted me and told me I was double charged by public mobile. They suggested I contact public before they accelerate the issue. I tried in the community section. Received a ticket but no one ever got back to me.

Re: Payment

Handy1 — Sun, 24 Mar 2024 00:53:20 GMT

@Darlene26

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Darlene26 — Sun, 24 Mar 2024 00:58:07 GMT

Thanks. I did both of the things you suggested a while ago and still nothing.

Re: Payment

Phil_Adelphus — Sun, 24 Mar 2024 01:02:46 GMT

@Darlene26 Have you checked your inbox for a reply? For some people it's accessed at an envelope icon top right but depending on device there may not be an envelope. If there isn't then you need to tap your avatar to the right of the bell icon to see if there is a red indicator at Messages.

Re: Payment

Darlene26 — Sun, 24 Mar 2024 01:04:48 GMT

I checked my in box, it is empty

Re: Payment

Hollister — Sun, 24 Mar 2024 03:36:08 GMT

@Darlene26

Agents are available Monday to Sunday, 9 AM to 10 PM EST.

Depending on how busy they are it sometimes takes a day or two.