topic eSim card installation in Get Support

eSim card installation

richardsmile — Sun, 24 Mar 2024 04:46:32 GMT

I was trying to install eSim card on PM app, but it was unsuccessful and it shows eSim not Installed, something didn't go right while installing your eSim. Then I went to Cellular to add eSim. And it asks me to use QR code which I did not find in my activation summary email. Can anybody help with this? Thanks

Re: eSim card installation

softech — Sat, 23 Mar 2024 23:58:38 GMT

@richardsmile so, you checked Sim Card Manager and Public Mobile eSim not there?

You used the PM app and got the Step 6 to finalize the activation?? If you did and dont see the QR code to install eSIM, please check with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: eSim card installation

richardsmile — Sun, 24 Mar 2024 00:13:32 GMT

Thank you! How soon CS agent normally reply messages even on the weekend night?

Re: eSim card installation

softech — Sun, 24 Mar 2024 00:29:03 GMT

@richardsmile

they usually reply on the same day, and yes, they reply no weekend too

if you don't receive any reply tomorrow morning, message them again