topic Re: Money Disapeared in Get Support

Money Disapeared

v6049993030 — Tue, 04 Jan 2022 20:46:27 GMT

My Money in my Account keeps showing as Zero. I have PM @Shazia_K, @Mary_M, @Saray_O. Please tell me what is going on. I need my Service Back ASAP

Re: Money Disapeared

Pier — Fri, 28 Oct 2016 14:52:37 GMT

@v604999303

Be patience..... as you have already tagged the moderators, you'll get an answer shortly.

Re: Money Disapeared

Shazia_K — Fri, 28 Oct 2016 15:23:26 GMT

Hey @v6049993030,

I'm sorry to hear about this,

I see that currently, you have a balance of $66 what plan were you trying to activate?

Thanks,

Shazia

Re: Money Disapeared

v6049993030 — Fri, 28 Oct 2016 15:43:17 GMT

^Please Have a look at the Screen Shot I sent you via PM. It shows as my Balance as Zero. I want to be on the 12GB new promo plan.

Re: Money Disapeared

v6049993030 — Fri, 28 Oct 2016 20:06:58 GMT

@Shazia_k , @Mary_M , Haven't been able to Help me via PM even after showing them screen shots. My old plan was the $120 one with 6GB of Data. I scheduled a Plan change to the new $120 plan with 12GB of Data as of October 27 2016. The Plan change went through fine but my $6 in my account Disapeared . it showed my Balance as Zero, so I added a $60 voucher hoping it would bring back my $6 for a total for $66 but after adding that it still shows my Balance as Zero & I am afraid to add $54 more because I know it's still going to show as zero. But @shazia_k, @Mary_M keep saying I have $66 even after I sent them the screen shots. I am going to Post my screen shots here to see if I can get some help. I tried to hide most of my Personal info.