NOT ABLE TO MAKE CREDIT CARD PAYMENT

dks3 — Sat, 23 Mar 2024 18:28:01 GMT

Hi,

I am trying to make payment but it give credit card validation failed error.

i tried private mode, from phone , computer everything it's just not working please help.

Re: NOT ABLE TO MAKE CREDIT CARD PAYMENT

Yummy — Sat, 23 Mar 2024 18:32:54 GMT

PM has an issue with updating credit cards.

Open a ticket so agent can help you out.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: NOT ABLE TO MAKE CREDIT CARD PAYMENT

softech — Sat, 23 Mar 2024 18:35:09 GMT

@dks3

did you try to login to My Account using Incognito mode. But if you are not in a rush to pay, wait 24 hours before you try again

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/London drug/711/Shell and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport and ask them to try to process the payment for you:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic NOT ABLE TO MAKE CREDIT CARD PAYMENT in Get Support

NOT ABLE TO MAKE CREDIT CARD PAYMENT

Re: NOT ABLE TO MAKE CREDIT CARD PAYMENT

Re: NOT ABLE TO MAKE CREDIT CARD PAYMENT