topic Re: Activation help in Get Support

Activation help

Trungduyen — Sat, 23 Mar 2024 21:40:30 GMT

I signed up and ported from Bell last night to Public Mobile and follow our steps and still not able to use my phone. Under the Sim list my original phone number was still there with Bell and there are no number shown on my esim. I need help.

Re: Activation help

Dunkman — Sat, 23 Mar 2024 13:55:14 GMT

@Trungduyen

Were you charged? Did you finish your activation via the PM app?

Did you see the PM eSIM in your list?

If not, did you receive email from Public mobile with QR code with eSIM?

Re: Activation help

Trungduyen — Sat, 23 Mar 2024 14:11:12 GMT

Hi Dunkman

Were you charged? Not too sure!

Did you finish your activation via the PM app? Yes!

Did you see the PM eSIM in your list? Yes!

I do see that I have Public Mobile eSIM on the list and I have not received any QR code with esim from Public Mobile yet

Re: Activation help

Dunkman — Sat, 23 Mar 2024 14:15:42 GMT

@Trungduyen

Maybe try a simple reboot of the phone (if not done before). Then network reset of phone (this will erase any saved Wifi passwords).

If that does not work, then your eSIM was not provisioned properly. You will need to contact customer service agent. Submit a ticket via the chat bot or directly from this link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

It will take a few hours for response. Check your private message inbox for response. (envelop icon on upper right corner of website)

Re: Activation help

Trungduyen — Sat, 23 Mar 2024 16:34:16 GMT

Reseted network twice and only the internet work. Still got SOS beside the signal bar, and unable to make or receive calls.

Re: Activation help

Trungduyen — Sat, 23 Mar 2024 17:45:58 GMT

I tried to instal esim with the QR CODE and got frustrated and deleted the installed esim that i got during the subscription process.

Re: Activation help

softech — Sat, 23 Mar 2024 18:28:56 GMT

@Trungduyen open ticket with support and tell them what happened, they should be able to send you another eSIM

Re: Activation help

Trungduyen — Sat, 23 Mar 2024 18:59:31 GMT

Thank you, it’s just so frustrating with slow email back and forward and no direct call for the customer service.

Re: Activation help

Trungduyen — Sun, 24 Mar 2024 03:18:14 GMT

I got my eSim working now. 1) I reset my network on my iphone, 2) I removed the physical Sim card from Bell. 3) I sign out of iPhone and iCloud Find my iphone. 4) sign back in iphone and enable icloud lock. 5) i repurchased $5 eSim and install it and. 6) voila, it works.