topic Re: I cannot, for the life of me, get Public Mobile to work in Get Support

I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 13:57:53 GMT

I have paid for and downloaded two eSims, now I have ordered a physical Sim and it came yesterday. I have it in my phone but continue to get an SOS reading.

I called Koodo and they informed me that my number was successfully transferred a few weeks ago. I had to wait 10 days for my SIM and just want to get things up and running. In order to access any cellular right now I need to use my old Koodo SIM card.

Please help:

I have restarted my phone

Reset network settings

Public Mobile is showing up as my network Option. Do i need a SIM pin or something? I'm honestly at my wits end.

Thanks,

Carla

Re: I cannot, for the life of me, get Public Mobile to work

Dunkman — Sat, 23 Mar 2024 14:08:03 GMT

@carla77

Sorry to hear about your troubles.

Are you able to access your PM self service account?

In your profile section, what SIM card number shows up? Your physical SIM card or your eSIM?

Re: I cannot, for the life of me, get Public Mobile to work

Phil_Adelphus — Sat, 23 Mar 2024 14:13:06 GMT

@carla77 Your Koodo sim card still works? If the number was successfully ported to Public Mobile it shouldn't. Did you enter your new physical sim card number into your PM account?

Re: I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 14:33:51 GMT

Hello, I did enter the new number yesterday when i got the SIM card. My koodo SIM does work but I was speaking to them today and they said my number was successfully transferred.

Re: I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 14:34:31 GMT

Hi, I inputed the SIM number from my new physical SIM yesterday so the new number associated with this SIM shows up.

Re: I cannot, for the life of me, get Public Mobile to work

Dunkman — Sat, 23 Mar 2024 14:43:00 GMT

@carla77 wrote:
Hi, I inputed the SIM number from my new physical SIM yesterday so the new number associated with this SIM shows up.

@carla77

Looks like then your account was not set up properly.

Submit a ticket for CSA help either via the chatbot or the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 15:13:11 GMT

Thanks . Have done so. Waiting to hear back.

Re: I cannot, for the life of me, get Public Mobile to work

golfball — Sat, 23 Mar 2024 15:42:16 GMT

If your Koodo SIM still works then the port was definitely not completed properly. Your Koodo account should be automatically closed after a successful port.

Re: I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 15:55:45 GMT

When i try to log on to my Koodo account its gone and they told me online that the number was successfully transferred.

Re: I cannot, for the life of me, get Public Mobile to work

softech — Sat, 23 Mar 2024 15:59:46 GMT

@carla77 your issue is that sim card was not properly provisioned. Easy fix for PM support but you just need to engage them my ticket

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: I cannot, for the life of me, get Public Mobile to work

carla77 — Sat, 23 Mar 2024 16:03:22 GMT

Thank you. I send a PM to begin a ticket because the link to doing so didn't work. I'm just waiting to hear back. Thank you for saying its an easy fix. hopefully they get back to me soon because I can't use my phone.