topic Re: Double billed in Get Support

Double billed

bryanfofonoff1 — Sat, 23 Mar 2024 13:34:41 GMT

I was double billed and have spent more than an hour trying to submit a ticket. Seems impossible to do so.

Re: Double billed

softech — Sat, 23 Mar 2024 13:37:15 GMT

you can submit your ticket using one of the two ways belowt:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Double billed

bryanfofonoff1 — Sat, 23 Mar 2024 14:37:23 GMT

Credit card double billed. No way to submit a service ticket to get this resolved. Trying for 2 hours nothing works.

Re: Double billed

hairbag1 — Sat, 23 Mar 2024 14:40:56 GMT

@bryanfofonoff1

are you certain you were billed x 2 ? Call credit card to confirm as one payment could just be "pending" and will go away.

Re: Double billed

bryanfofonoff1 — Sat, 23 Mar 2024 14:55:53 GMT

Finally got the ticket submitted using the process 1 you provided. Nothing through the website was working.

Re: Double billed

bryanfofonoff1 — Sat, 23 Mar 2024 14:56:42 GMT

I know how to read a credit card statement.