topic Re: Refund for canceled subscription in Get Support

Refund for canceled subscription

BobN — Sat, 23 Mar 2024 14:25:52 GMT

I subscribed and canceled on the same day but I am still waiting for a refund. When I try to login to cancel subscription I get an error message Forbidden A1. My partner's transfer never worked and he cannot login either.

We are both stuck paying for a service we do not have and cannot get the problem solved via chatbot options.

Re: Refund for canceled subscription

fixin — Sat, 23 Mar 2024 14:30:21 GMT

@BobN - You can contact CS_Agent to possibly get this resolved.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Refund for canceled subscription

softech — Sat, 23 Mar 2024 14:53:08 GMT

@BobN PM is prepaid provider and they usually do not provide refund unless you already talked to them and they agreed. If they replied you and agreed the refund, please go back to your Community inbox and reply the message and ask them for update