CS_Agent

Abdul20 — Sun, 24 Mar 2024 04:56:10 GMT

@CS_Agent I have activated my phone but my phone still shows no SIM even though the sim card is activated. I can't receive or make any texts/calls and can't receive the code to confirm my account.

I have restarted my phone and tried multiple things and still can't seem to get it to work.

@CS_Agent

Re: CS_Agent

softech — Sat, 23 Mar 2024 13:28:00 GMT

@Abdul20

this is just sim card provisioning issue. Easy fix for PM support but you just need to engage them.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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