topic Mobile Network Not Available in Get Support

Mobile Network Not Available

Azninazn — Sat, 23 Mar 2024 11:41:38 GMT

Hi,

I cannot call out nor receive calls. This is the first time and suddenly this issue came yesterday afternoon.

The network bars fluctuates. I can text but it takes a while before it is sent due to apparent issues.

Is it just me? Please help!

@CS_Agent

Re: Mobile Network Not Available

Phil_Adelphus — Sat, 23 Mar 2024 11:59:43 GMT

@Azninazn The agents are not on this community, you would need to submit a ticket using the chat/message icon at the bottom right of this page. But have you tried any of turning airplane mode on for a few minutes and then off again, rebooting the phone, resetting network settings, or taking the sim out and trying it in another working phone?

Re: Mobile Network Not Available

HALIMACS — Sat, 23 Mar 2024 12:03:38 GMT

@Azninazn

If you're able, try the SIM card in another device to see if the results are the same.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.