topic Re: No phone service in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169518#M812885 <P>Hey&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/337425">@Sylvia221959</a>&nbsp;Couple questions. Do you have a plan that is Canada/US based? If not, did you purchase a US add on? If you do have a Canada/US plan or purchased a US addon, tr<SPAN>y going into your network settings and turn off automatic and choose T-Mobile. Then reboot, see if that works. It worked on mine.</SPAN></P> Sat, 23 Mar 2024 04:30:16 GMT Chalupa_Batman 2024-03-23T04:30:16Z No phone service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169507#M812880 <P>Cannot receive or make calls while I am in USA. It rings once and quits. I have powered off my phone several times but still no success. I am trying to get thru to a customer care agent but no reply?</P> Sat, 23 Mar 2024 03:54:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169507#M812880 Sylvia221959 2024-03-23T03:54:00Z Re: No phone service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169509#M812881 <P>Hi, which phone plan do you have?&nbsp; Does your phone have VoLTE?</P><P>Agents typically reply with 2-4 hours.&nbsp; They are closed now their response should be received in the morning.&nbsp;</P><P>If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&amp;T.&nbsp;&nbsp;</P><P>If calls still don't work, put your phone to 2G and connect to T-Mobile. From the settings menu, turn on data roaming.</P> Sat, 23 Mar 2024 03:58:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169509#M812881 Sansan 2024-03-23T03:58:22Z Re: No phone service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169518#M812885 <P>Hey&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/337425">@Sylvia221959</a>&nbsp;Couple questions. Do you have a plan that is Canada/US based? If not, did you purchase a US add on? If you do have a Canada/US plan or purchased a US addon, tr<SPAN>y going into your network settings and turn off automatic and choose T-Mobile. Then reboot, see if that works. It worked on mine.</SPAN></P> Sat, 23 Mar 2024 04:30:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-phone-service/m-p/1169518#M812885 Chalupa_Batman 2024-03-23T04:30:16Z