topic Re: App won't let me log out? in Get Support

App won't let me log out?

fixin — Sat, 23 Mar 2024 02:17:52 GMT

Hey y'all - I am currently experiencing an issue with the app - it won't let me log out.

Would the best bet is to just delete and re-install the app?

It just puts me on this animation for a long time (Internet isn't the issue speed plan is on 500mbps on TELUS PureFiber)

Re: App won't let me log out?

Sansan — Sat, 23 Mar 2024 02:23:59 GMT

Try again in a few minutes. It shouldn't require you to un install. But after about 30 minutes if it doesn't allow you to log out, then yea have to delete and reinstall.

Re: App won't let me log out?

hTideGnow — Sat, 23 Mar 2024 02:30:20 GMT

HI @fixin

I think yours is iPhone? if it is Android,you can clear data

worst case just unintsall and reintall 🙂

Re: App won't let me log out?

fixin — Sat, 23 Mar 2024 02:38:20 GMT

@Sansan - It was roughly 30 minutes of waiting on that screen.

Re: App won't let me log out?

fixin — Sat, 23 Mar 2024 02:43:28 GMT

@hTideGnow - I am going to uninstall and re-install it.

EDIT: Ha, when I uninstalled and re-installed the PM app it asked for my location always? I just set it to only while using.

Re: App won't let me log out?

fixin — Sat, 23 Mar 2024 02:41:55 GMT

@hTideGnow - Thanks - Just uninstalled it and it fixed the issue!

Re: App won't let me log out?

Sansan — Sat, 23 Mar 2024 02:42:02 GMT

Yikes! That's no good. I hope it's s one off.

Re: App won't let me log out?

Nunnie — Sun, 02 Mar 2025 17:02:06 GMT

mine won’t let me log out either. They did an update that I downloaded because I was at Ace three with $57 billion after the update I downloaded everything’s changed around. The screen was different said hit continue to the next page. There was nowhere to shut that down so when I hit it, it dropped me down to Jack one with $2 million took me a long time to get that $57 billion of contacted Support three times and never got a response back

Re: App won't let me log out?

5tefan — Wed, 10 Dec 2025 15:57:15 GMT

My laptop browser won't let me log out