topic Re: Subscription/payment in Get Support

Subscription/payment

Justtocute — Sat, 23 Mar 2024 00:17:07 GMT

hello again I'm back... I am still in the same position as the last time I posted in here 3 weeks ago... so anyways still can't set up my account I literally just tried again and got the message you see in the pic I posted and also I paid the 38.08$ for my plan... someone help me plz I just want my phone plan to start working gaaaaah

Re: Subscription/payment

fixin — Sat, 23 Mar 2024 00:20:54 GMT

@Justtocute - Please use the Public Mobile app to continue setup. Error code XXX resembles to continue activation in the app

Re: Subscription/payment

Justtocute — Sat, 23 Mar 2024 00:23:11 GMT

That's where I got the error message

Re: Subscription/payment

fixin — Sat, 23 Mar 2024 00:24:06 GMT

@Justtocute - Hmmm. Submit a ticket with CS_Agent.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Subscription/payment

Justtocute — Sat, 23 Mar 2024 00:25:43 GMT

Thank you I just sent them a message hopefully they can resolve the issue at hand thank you