topic Will I loose Add-On if I change Subscription in Get Support

Will I loose Add-On if I change Subscription

Vrinda7 — Fri, 22 Mar 2024 23:55:47 GMT

@CS_Agent - I have 240 GB add-on. Will I loose it if I change subscription to $15/month?

Re: Will I loose Add-On if I change Subscription

Sansan — Sat, 23 Mar 2024 00:06:10 GMT

Yes you will

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Re: Will I loose Add-On if I change Subscription

islander11 — Sat, 23 Mar 2024 00:09:08 GMT

what if i switch from an exact same plan (both 20gb/mo) but the one i switch to is the $29/mo deal instead of my regular $39/mo? so exact same "value" (re: "you switch to a plan of lower value")

Re: Will I loose Add-On if I change Subscription

hairbag1 — Sat, 23 Mar 2024 00:42:19 GMT

@islander11 wrote:
what if i switch from an exact same plan (both 20gb/mo) but the one i switch to is the $29/mo deal instead of my regular $39/mo? so exact same "value" (re: "you switch to a plan of lower value")

Here's what PM says about that....

Clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Will I loose Add-On if I change Subscription

Vrinda7 — Sat, 23 Mar 2024 01:04:55 GMT

So, in short if I move to $15/month....I will loose special Add-on. Please confirm.

Re: Will I loose Add-On if I change Subscription

Sansan — Sat, 23 Mar 2024 01:20:18 GMT

That's what I understand it to mean. Others have already done it and indicated losing it.

However, if you want it from PM directly, send them a private message. They do not reply here or monitor these posts.

Re: Will I loose Add-On if I change Subscription

computergeek541 — Sat, 23 Mar 2024 02:01:40 GMT

@Sansan wrote:
That's what I understand it to mean. Others have already done it and indicated losing it.
However, if you want it from PM directly, send them a private message. They do not reply here or monitor these posts.

This isn't a question that needs a customer support agent o get the answer. Also, please rmember that tickets should be opened using the chatbot or the app.

Re: Will I loose Add-On if I change Subscription

Luddite — Mon, 01 Apr 2024 16:12:06 GMT

@computergeek541 Slight difference of opinion here. Unfortunately PM has form for inconsistent application of its terms and conditions of service. So it seems perfectly reasonable to me to request confirmation from the CSAs if one has any doubt.