topic Re: Errors with postal code and payment card in Get Support

Errors with postal code and payment card

Lemmy509 — Fri, 22 Mar 2024 22:40:51 GMT

The app keeps telling me my postal code doesn't match my billing address and the site keeps telling me payment failed try a different card or payment method.

The postal code I entered matches exactly as the info in my bank account and the card used is the same one I used to buy the SIM on Amazon.

Any ideas? Getting frustrated with this company

Re: Errors with postal code and payment card

hTideGnow — Fri, 22 Mar 2024 22:41:48 GMT

HI @Lemmy509

is that a new address?

Wait an hour and try again using the PM app. If you are already using the app, then try using Incognito/Private/secret mode on the browser

Re: Errors with postal code and payment card

Lemmy509 — Sat, 23 Mar 2024 00:06:24 GMT

Nope, this address has bee around for quite a few years. Been living here 5 years now. Used both the app and two browsers on several occasions no luck. I will try incognito.

Re: Errors with postal code and payment card

Dunkman — Sat, 23 Mar 2024 01:01:37 GMT

@Lemmy509

Is your postal code of credit card match the area code of your phone number?

Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844