topic Re: not able to process your payment at this time. Please try again later in Get Support

not able to process your payment at this time. Please try again later

Farajime — Fri, 22 Mar 2024 21:34:40 GMT

Sorry, we're not able to process your payment at this time. Please try again later

My card epicures and I have entered a new one. I am still getting this error

Re: not able to process your payment at this time. Please try again later

hTideGnow — Fri, 22 Mar 2024 21:37:35 GMT

HI @Farajime

yes, PM payment system is glitchy, but you can add the new card without problem?

Wait an hour and try to make a payment again. Some said to wait 24 hours if you can wait

if you need to resume service, then don't wait. Buy a voucher from Shoppers drug mart and load the voucher using *611. With that, at least the service is resumed and you can deal with the payment card problem later

Re: not able to process your payment at this time. Please try again later

fixin — Fri, 22 Mar 2024 21:39:42 GMT

@Farajime - There have been some issues with the Payments not working when adding a new Credit Card so buy a payment voucher from a location here https://www.publicmobile.ca/en/on/payment-voucher or from Recharge and load it up at myaccount.publicmobile.ca or use *611 or 1-855-4PUBLIC.

They look like this:

Re: not able to process your payment at this time. Please try again later

BKNS27 — Fri, 22 Mar 2024 21:37:19 GMT

@Farajime

Try clearing the cache and go incognito on your browser before login to your account.