topic Re: account locked out in Get Support

account locked out

para1v — Fri, 22 Mar 2024 20:06:01 GMT

I have two PM accounts , one of the accounts is locked out , unable to get support

I need a way to unlock the account.

please help me

will13am — Fri, 22 Mar 2024 20:07:46 GMT

@para1v , you may be able to bypass the lock out by using another browser and incognito mode. Give that a try.

hTideGnow — Fri, 22 Mar 2024 20:08:06 GMT

PM has some cache issue. If you were using the PM app, try using the browser

if you were using browser, then use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

para1v — Fri, 22 Mar 2024 21:12:25 GMT

I supmited to agent still no response