topic Re: subscription issue in Get Support

subscription issue

Behnam112 — Fri, 22 Mar 2024 20:31:07 GMT

Hi, 2weeks passed but my problem still persist. please resolve my subscription issue I have done payment successfully.

Re: subscription issue

hTideGnow — Fri, 22 Mar 2024 20:32:49 GMT

this is the first post you made and we don't have any idea what the issue about. But we are just customers

and did you submit any ticket with PM agent? if not, please do so. If you already did, I think you should submit a new one anyway

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription issue

fixin — Fri, 22 Mar 2024 20:36:16 GMT

@Behnam112 - Does your account say "Not Subscribed"?

Turn the subscribed switch on in

1. Go to My Account or the App

2. Click on "Payments" on the Website or "Manage Subscription" on the app.

3. Click on "Manage Subscription" on the Website or press on "Subscription Renewal" on the app.

4. Turn on the switch to "Subscribed" on the Website or press on "Subscribe" on the app.

It should work, if it still doesn't work, contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages