topic Re: Not able to receive confirmation code in Get Support

Not able to receive confirmation code

RafaelMacedo — Sat, 23 Mar 2024 02:29:41 GMT

Hello folks,

I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.

I can send her text messages with no problem, her phone works great too but we can't login to the PM app.

Any help will be much appreciated.

Re: Not able to receive confirmation code

hairbag1 — Fri, 22 Mar 2024 18:54:05 GMT

@RafaelMacedo

after a couple of failed attempts, you might get option for email instead.

Re: Not able to receive confirmation code

RafaelMacedo — Fri, 22 Mar 2024 18:54:59 GMT

yeah, I've tried it ...several times and still nothing. It has been two days since her number was ported to PM.

Re: Not able to receive confirmation code

Sansan — Fri, 22 Mar 2024 20:11:36 GMT

If it's not working use the link to create a ticket

https://widget.telus.tiia.ai/publicmobile/publicmobile.html