topic Port in issue in Get Support

Port in issue

pacman8921 — Sat, 23 Mar 2024 02:30:19 GMT

Hello, it seems to be that I have an issue with my ported in number. I am not able to receive any calls or texts, but outgoing works with no issues. The old providers sim card is no longer working. Please help.

Re: Port in issue

hTideGnow — Fri, 22 Mar 2024 18:38:58 GMT

HI @pacman8921

if old carrier sim no longer working, the port was done

your problem is the account not completely setup yet. Please ask support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port in issue

pacman8921 — Fri, 22 Mar 2024 18:45:31 GMT

Seems like data and all outgoing texts/calls are working. Just not incoming.