topic Re: Need New SIM same number in Get Support

Need New SIM same number

jmolina9991 — Sat, 23 Mar 2024 02:30:48 GMT

My phone was stolen. I need a new SIM but want to keep my number. What should I do?

Re: Need New SIM same number

TheSterlinger — Fri, 22 Mar 2024 18:06:47 GMT

Report your phone as lost/stolen to suspend your service. Then order a SIM from either Public Mobile, Amazon or your local retailers. When you receive it then you can go back and resume your service then change your SIM card number.

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone
https://myaccount.publicmobile.ca/en/account/my-profile

SIM from Public Mobile directly: https://myaccount.publicmobile.ca/en/account/purchase-sim

Re: Need New SIM same number

Dunkman — Fri, 22 Mar 2024 18:17:05 GMT

@jmolina9991

Do not activate a new account with the new SIM card.

Go to your profile page and replace the SIM card number.

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

Re: Need New SIM same number

jmolina9991 — Fri, 22 Mar 2024 18:33:03 GMT

Thanks TheSterling.

According to what Dunkman suggests, I should first change my SIM number and then activate my card, right?

Re: Need New SIM same number

hTideGnow — Fri, 22 Mar 2024 18:35:10 GMT

HI @jmolina9991

1. get the sim card from Telus/PM store

2. try to login My Account using email to receive 2FA code (click Didn't receive code) and go to Profile and update sim card number

if you cannot login My Account, support agent to help to update

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need New SIM same number

jmolina9991 — Fri, 22 Mar 2024 18:36:14 GMT

Thanks for clarifying Dunkman.

Re: Need New SIM same number

jmolina9991 — Fri, 22 Mar 2024 18:51:31 GMT

Thanks so much hTideGnow