topic Re: Number transfer in Get Support

Number transfer

Mac2227 — Fri, 22 Mar 2024 04:57:53 GMT

New public customer. I selected to keep my old phone number. Did the transfer worked for 3-4 days. Now today the number associated with my account is a different number but it still wants to verify with my old number. Anyway I can get my old number back?

Re: Number transfer

Sansan — Thu, 21 Mar 2024 23:59:04 GMT

Did you also verify that your old providers services is still working? You can test your old SIM card.

Re: Number transfer

Mac2227 — Fri, 22 Mar 2024 00:05:28 GMT

I just put my old SIM card in and it is still active and all my text and miss calls are coming in.

Re: Number transfer

softech — Fri, 22 Mar 2024 00:07:07 GMT

@Mac2227

the port was not done. Leave your old sim card in the phone. Then call PM porting team and ask them to retrigger the porting request. You will get a text from your old provider, reply YES. Wait an hour or so, your old sim will stop working, then you can put the PM sim card in.

Re: Number transfer

Sansan — Fri, 22 Mar 2024 00:07:19 GMT

Ok keep it in, call the number that @HALIMACS provided to have it re done.

Re: Number transfer

Mac2227 — Fri, 22 Mar 2024 00:10:33 GMT

Trying it’s saying it doesn’t exist

Re: Number transfer

HALIMACS — Fri, 22 Mar 2024 00:19:06 GMT

Enter the temporary number that you’ve been assigned, because the port failed, not the number you’re trying to port from the other service provider.

Re: Number transfer

Mac2227 — Fri, 22 Mar 2024 13:41:59 GMT

I callled the number she said she was going to restart the transfer process and this morning it still hasn’t worked.

Re: Number transfer

softech — Fri, 22 Mar 2024 13:50:04 GMT

@Mac2227 important thing is did you reply the text from your old provider and approve the port?

Re: Number transfer

Mac2227 — Fri, 22 Mar 2024 14:14:08 GMT

Yes I do reply to the text. We are going to call again later and try again maybe.