Challenges with SMS and MMS

NSChris — Fri, 22 Mar 2024 13:13:08 GMT

Hello,

Over the past 2 months, I've had increasing issues receiving MMS messages from some people. Two are on Bell Aliant/Mobility, whatever they call themselves and one is actually on Public Mobile .

It just spins and spins and does not download.

In addition, I have had some issues with group texts in the past 2 weeks, where it just says not sent.

I confirmed some settings in the phone, I tried clearing cachce and data and anything else I could Google.

I re-seated the SIM and rebooted the phone itself.

I am not sure if these issues where present ever since upgrading my plan (moving from 3G to 4G) months back or not. I've set my plan to upgrade again Mar 18, 2024 , I believe it when that changed.

Not sure what else I can try .. I do not feel it's the device and am trying to avoid reseting it.

On another note. At some point my external Call Display switched back from Private # to displaying. How does one change this back to private?

Re: Challenges with SMS and MMS

softech — Fri, 22 Mar 2024 13:16:05 GMT

@NSChris

What phone you have? brand and model?

PM has made some system change, phone released before 2017 might be affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can still make it work by simply clicking on Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

For your call display issue, what were you trying to do ? do you want to hide your number on receiver end? or you dont' want to see "private number" when people call you?

topic Challenges with SMS and MMS in Get Support

Challenges with SMS and MMS

Re: Challenges with SMS and MMS