topic Re: Can't make or receive calls while I'm in the US but can sms,Messenger and email okay in Get Support

Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

NeilB — Fri, 22 Mar 2024 11:57:31 GMT

Re: Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

softech — Fri, 22 Mar 2024 11:59:05 GMT

so, your roaming data works?

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

With your voice issues, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

NeilB — Fri, 22 Mar 2024 12:04:32 GMT

How do I check if volte is enabled, where is it in my settings?

Re: Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

softech — Fri, 22 Mar 2024 12:06:24 GMT

@NeilB

the option could have been hidden, but on Android, check Settings>Connections>Mobile Network. Or on iPhone, Settings>Cellular> Cellular data> Voice & data

Re: Can't make or receive calls while I'm in the US but can sms,Messenger and email okay

NeilB — Fri, 22 Mar 2024 12:24:26 GMT

Thanks found it